Where we receive your cancellation request prior to any goods being dispatched then you have nothing more to do. We will cancel the order and take no payment. If payment has been taken because the dispatch of your goods was imminent then the payment taken will be refunded in full to the same card that was used in making the payment.

However, it may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order by following the on-line Returns procedures. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.

Where your cancelled order is both returned to us within 10 working days of the receipt of your delivery and you have notified us by email of your wish to cancel your order within 7 working days of receiving your ‘order acknowledgement’ email, the cost of your order and your original postage and packing charge will be reimbursed in full.

Please note that no returns will be accepted or processed at our store locations.

At Turnbull & Asser our aim is to ensure your complete satisfaction. If you are not completely satisfied with your purchase choice, please do not hesitate to return it for a full refund.

Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days after receipt and with proof of purchase. Refunds will only be made against the Credit or Debit Card used in the original purchase of the goods.

For hygiene reasons, Boxer Shorts may only be returned if unused and must be returned unopened in their original packaging. Please do not return these goods if you have opened them. This will save the embarrassment of having a credit refused.

These exclusions do not affect your statutory rights.

To return items please follow the on-line Returns procedures.

Please click here to access the on-line Returns procedures. Complete the on-line Returns procedures clearly indicating the reason for your return and whether you would like a refund or an exchange. Package the merchandise to prevent damage, enclosing a copy of the Returns Form. Attach the Returns Label and send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Turnbull & Asser cannot be held responsible for returned parcels lost in transit.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty, incorrectly supplied goods, or goods subject to an Order Cancellation. You must return the goods, together with their original packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact Turnbull & Asser by clicking here to email us with your question.

Please click here for a printable Returns Label.

Returns Address: